Return Request-backup

Return Request

We are committed to customer satisfaction. If you are not satisfied with your Rip Curl Online purchase, simply return it to us following the procedure outlined below within 21 days of purchase and we will issue you full refund for the product, as long as it meets the following conditions;

*Items must be returned via the below process, unfortunately at this stage items are unable to be returned or exchanged in-store.

1. The item is in the condition that you received it.

The item has not been worn, marked, used or damaged, and includes all tags (including hygiene sticker for all swimwear) and packaging (unless faulty). If you are wanting to refund, they must be returned to us in the original unmarked packaging & in good condition. For returns via post, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not refund the goods.

2. You have an invoice / proof of purchase.

The item must have been purchased through the official Rip Curl Website only (purchases through Marketplace or other non-official online retailers will not be accepted).

3. Request your return within the required timeframe.

You must have requested your Return Authorization using the online form below, within 21 days of receiving your goods. 

If you meet the above criteria and you would like to refund a product to us, please requested your Return Authorization using the online form below, within 21 days of receiving your goods. Our online customer service will contact you back via email within 2 working days.

 

* Required information